Who remembers those clunky flip phones, and boxy PCs, when today we can instantly connect over smart touch phones? All the applications that we have on our phones are not even supported on those old devices. You are outcasted from this world if you don’t have a smartphone. Similarly, as a business, whether you are a startup or a well-oiled enterprise, you will lose your space if you haven’t adopted all the revolutionizing technology. Staying stagnant is not an option. As you plan to upscale and gain a competitive edge you need to transform your business digitally. But where do you begin?
The core of digital transformation is adopting solutions for operations, efficiency, and customer-centricity to drive businesses forward. There are various digital transformation solutions for these objectives. You can begin by considering an application that streamlines your operations, empowers teams with data-driven insights, and fosters exceptional customer experiences all the while enhancing operational efficiency. This is Salesforce digital transformation in action!
Salesforce is a cloud-based customer relationship management software that plays a role in digital transformation by gathering customer data from every touch point. With these insights, customer-facing teams can make intelligent decisions. With the addition of AI into salesforce in the form of Einstein GPT, teams can also generate emails based on client communication summaries and key points to consider while finalizing deals making it one of the best digital transformation tools to improve customer engagement.
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