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CRM is used by other departments as well but it must be made clear that it is primarily a sales tool. Once the sales people are given the proper training, they will embrace the technology with an open heart and that will mark the beginning of a new era for your business.

Nonprofits and Charities are increasingly using Sugar for fundraising, volunteer management, donations life cycle and reaching potential donors. Read more!

A glossary of some of the most common CRM terms. Once you have gone through this post, you will experience no difficulty in comprehending and speaking the language of CRM.

Today, we will accomplish a very simple yet popular task of exporting all contacts from SugarCRM to your computer in an Excel file. Almost every edition of Sugar exports contacts the same way. The process is very simple and intuitive.

Explore the eight books that every entrepreneur should read to refine his or her personality and become a better thinker and leader.

Businesses which choose the most optimal CRM solution succeed. Discover the strengths and weaknesses of SugarCRM & Vtiger and only then make a decision about which CRM you should go for.