Blog

For the uninitiated, Artificial Intelligence is when machines are able to simulate human intelligence and carry out tasks that require it. These include but are not limited to the perception of vision and speech, motion, learning and reasoning. A.I. surrounds us and we interact with it all the time, sometimes without even realizing it. On the internet, not only does it help us find the content we desire but also enables desirable content find its way to us. It resides within our phones listening to our commands, deciphering our intentions and determining the answers to our queries. It makes our homes smarter, safer and more hospitable.

SugarCRM has been hard at work concocting the perfect fusion of flash and substance that is the new Sugar UX for Sugar’s mobile and web products. Today we take a look at some of these new design elements and the care and thought that goes into the process for evolving a truly immersive, engaging and intuitive Sugar experience.

There might be some areas where your CRM is being underutilized or some bad decisions or exercises getting in the way of all your efforts. With this in mind, we present the top 5 CRM best practices that will help you get the most out of your CRM.

The new Salesforce Conversational Queries feature further expands the capabilities of the Salesforce Einstein Analytics platform. Learn all about it here!

The technology behind cryptocurrencies like Bitcoin and Etherium may not be a household name just yet but it has been gaining traction fast and although the future of the said cryptocurrencies maybe still be up in the air, the Blockchain itself is bound to stick around for the long haul. It has opened up a world of possibilities and can potentially revolutionize the way existing technologies and business processes function. With that in mind, we will focus on how blockchain is likely to affect Customer Relationship Management down the road.

SugarCRM has just released Sugar Mobile 6.1 and added the ability to view email records from the Emails module along with related records. However, it should be noted that email access is only supported for the SugarCRM 7.11 Winter ’18 and future releases. Moreover, like the Quotes, Employees, Emails and Reports modules in previous releases, the Emails module is also read-only for all users when accessed from SugarCRM Mobile.

SugarCRM introduces some of the most requested features and delivers perhaps the most beautiful CRM yet with the SugarCRM 7.11 Winter ’18 Release

The General Data Protection Regulation (GDPR) becomes directly applicable and enforceable in all EU Member States on May 25, 2018. Replacing an outdated data protection directive from 1995, it carries provisions that require businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. The GDPR also regulates the exportation of personal data outside the EU.