Trying to pick the perfect CRM Conference 2025? Let’s make that easier. Whether you’re into tech, strategy, or customer experience, the right event can change everything.
The CRM Conference New York is just one of many worth watching this year. These conferences aren’t just about sitting through sessions. They’re about real conversations, future-proof ideas, and meeting people who get it.
From Salesforce CRM Conferences to global SugarCRM meetups, the CRM world is buzzing. These events spotlight what’s next in automation, AI, sales tech, and customer engagement. No matter your role – developer, marketer, or product manager – you’ll find something valuable.
You’ll also hear from the best in the game. Expect speakers from leading CRM platforms, startups, and consultancies. Some events go deep into software engineering, while others cover CRM strategy, integration, or platform innovation.
If you’re part of a team building CRM solutions or leading project delivery, these are your people. For those working with Microsoft Dynamics 365, Salesforce, or exploring AI/ML, this list is personalized to what actually matters. Who knows? You might even run into us at one of these!
Why CRM Conferences Still Matter in 2025
The digital shift didn’t slow down after the pandemic – it picked up speed. CRM platforms are evolving fast, and staying current is no longer optional. Teams need fresh strategies to keep customers engaged and data flowing.
That’s where a CRM Conference 2025 comes in. These events spotlight real-world solutions from experts who’ve tested what works. From smart integrations to faster pipelines, you’ll see it all.
Whether you’re using Salesforce, SugarCRM, or Microsoft Dynamics 365, each tool has new tricks. Features are getting smarter, and platforms more connected. Conferences show how to make them work together.
AI/ML is also redefining the CRM game. From predictive lead scoring to AI chat assistants, the changes are huge. Conferences let you explore these tools before your competitors do.
If you care about engineering excellence and deep platform integration, you’ll feel right at home. These conferences dig into the tech side of CRM too. It’s not just talk – it’s actionable insight.
2025 is your chance to get ahead, not play catch-up. That’s why every smart CRM team is planning to attend. Let’s explore the best events to bookmark this year.
01. Customer Service & Experience West 2025 – Las Vegas, USA
Focusing on Customer Experience and CRM Solutions
When: April 29th – 30th
Where: Hyatt Regency La Jolla, San Diego
Register for Customer Service & Experience West 2025 here.
This conference is centered around customer experience and CRM solutions designed to enhance the customer service journey. Attendees will have the chance to see how Salesforce, SugarCRM, and other leading CRM platforms can help companies deliver exceptional service to their customers.
You’ll explore topics like customer engagement strategies, AI/ML integration in CRM, and how to provide personalized service at scale. The event also offers workshops and case studies where businesses share their experiences in using CRM systems to drive customer satisfaction and loyalty.
02. PegaWorld 2025 – Las Vegas, USA
A Deep Dive into CRM and Business Process Management
When: June 1-3, 2025
Where: Las Vegas, USA
Register for PegaWorld here.
PegaWorld is a must-attend for those who focus on both CRM and business process management (BPM). The event will showcase the innovative capabilities of Pega CRM, an industry leader in AI-driven automation and customer engagement.
You’ll learn how Salesforce CRM and SugarCRM can be used alongside Pega for seamless customer experiences and operational efficiency. It’s an ideal event for those looking to integrate CRM with business process workflows and maximize the power of automation and AI in customer service.
03. Gartner Marketing Symposium/Xpo 2025 – Denver, CO
Top Marketing & CRM Event to Shape 2025’s Trends
When: June 2 – 4, 2025
Where: Denver, CO
Register for Gartner Marketing Symposium/Xpo here.
Gartner’s Marketing Symposium is where leading experts and thought leaders in marketing and CRM gather to discuss emerging trends and tools. In 2025, expect in-depth sessions on how Salesforce CRM, SugarCRM, and Microsoft Dynamics are evolving to meet the demands of AI-driven marketing, data-driven insights, and customer personalization.
The symposium will also cover key challenges in CRM integration, customer journey mapping, and best practices for leveraging CRM technologies to improve customer retention. It’s a key event for any business looking to stay competitive in the rapidly changing CRM landscape.
04. Customer Contact Week 2025 – Las Vegas, USA
The Leading Event for CRM in Customer Service
When: June 9-12, 2025
Where: Las Vegas, USA
Register for Customer Contact Week here.
Customer Contact Week is the go-to event for businesses focused on customer service and CRM strategies. The conference covers how to use CRM systems like Salesforce CRM and SugarCRM to enhance customer engagement and improve service operations.
Topics include call center technologies, self-service portals, AI-powered chatbots, and how to use CRM data to optimize customer interactions. You’ll also get to explore innovations in CRM analytics, customer feedback loops, and strategies for building long-term customer relationships.
05. Salesforce Connections 2025 – Chicago, USA
Salesforce’s Premier Event for CRM & Digital Marketing
When: June 11–12, 2025
Where: Chicago, USA
Sign up for Salesforce Connections updates here.
Salesforce Connections is a flagship event for Salesforce users, providing a comprehensive look at the latest advancements in Salesforce CRM and customer experience. With a focus on AI-driven marketing, automation, and customer engagement, this conference is ideal for anyone in the Salesforce ecosystem looking to enhance their CRM strategies.
Expect to see new features, tools, and integrations from Salesforce as well as industry best practices for improving the customer journey. This event is also a great opportunity for businesses looking to expand their Salesforce CRM capabilities with integrations from other platforms like SugarCRM and Microsoft Dynamics.
06. CX Summit North America 2025 – Nashville, Tennessee
Focusing on Customer Experience & CRM Innovations
When: June 23 – 26, 2025
Where: Nashville, Tennessee
Register for CX Summit North America here.
The CX Summit North America brings together CRM professionals and customer experience experts to explore how to use CRM platforms like Salesforce CRM, SugarCRM, and Microsoft Dynamics to optimize customer experiences.
This summit will explore how AI and machine learning are being integrated into CRM platforms to drive more personalized customer journeys. It’s an excellent opportunity to network with industry leaders, attend in-depth workshops, and learn about the future of CRM and customer engagement.
07. Inbound 2025 – San Francisco, CA
HubSpot’s Flagship CRM Event for Sales & Marketing
When: September 3 – 5
Where: San Francisco, CA
Register for Inbound here.
Inbound is HubSpot’s annual conference, but it offers valuable insights into CRM integrations and sales for businesses using Salesforce CRM or SugarCRM. While the primary focus is HubSpot’s ecosystem, there are numerous sessions on CRM integration, automation, AI in CRM, and sales enablement tools. It’s a great event to learn how Salesforce and SugarCRM work alongside HubSpot’s marketing automation features, enabling businesses to streamline their CRM strategies and improve customer interactions.
08. Salesforce Dreamforce 2025 – San Francisco, USA
The Ultimate CRM Event for Salesforce Enthusiasts
When: October 14-16, 2025
Where: San Francisco, USA
Sign up for updates to Dreamforce here
Dreamforce is the ultimate gathering for anyone in the Salesforce CRM ecosystem. It’s the best place to discover the latest Salesforce features, AI innovations, and CRM integrations that can help businesses elevate their customer engagement and service operations.
Expect new product launches, breakout sessions, hands-on workshops, and networking opportunities with Salesforce experts and professionals. For businesses using Salesforce CRM, Dreamforce is an unmissable event to learn about cutting-edge tools and strategies.
09. International Conference on Personalized Marketing and Customer Relationship Management (ICPMCRM) 2025 – San Francisco, California
Focus on Personalized Marketing Strategies and CRM Solutions
When: November 17, 2025
Where: San Francisco, California
Sign up for more details on Microsoft Ignite here.
The ICPMCRM conference focuses on the intersection of personalized marketing and CRM solutions. It will explore how to use CRM systems like Salesforce CRM and SugarCRM to enhance personalized customer experiences across different touchpoints.
The conference will also delve into the role of AI/ML in personalizing marketing campaigns, customer engagement, and leveraging CRM data to deliver targeted content and services.
10. PACDEFF 2025 – Sydney, Australia
Pacific and Australasian CRM Developers’ and Facilitators’ Forum
Date: September 16–17, 2025
Location: Rydges World Square, Sydney, Australia
PACDEFF is one of the largest CRM-focused conferences in the Pacific and Australasian regions, offering a platform for knowledge sharing and networking.
The forum features presentations, workshops, and discussions on CRM development, facilitation, and implementation strategies. CRM developers, facilitators, and professionals interested in the latest CRM methodologies and practices.
Register here for the PACDEFF 2025.
Final Thoughts: Choosing the Right CRM Conference in 2025
With so many CRM conferences in 2025, selecting the right one depends on your role and your business needs.
For engineers, events like PegaWorld and MarTech are ideal for exploring automation, AI, and CRM platform integrations. Marketers will find Salesforce Connections and Inbound beneficial for learning about Salesforce CRM and HubSpot integrations to drive customer engagement and conversions.
Project managers can gain insights into CRM project management and customer experience at Customer Contact Week and CX Summit North America. If you’re a consultant, Dreamforce and ICPMCRM provide excellent opportunities to dive into the latest CRM trends, including AI/ML applications and personalized marketing strategies.
Planning ahead is essential for making the most of these conferences. Whether you’re attending for networking, knowledge-building, or innovation, being prepared allows you to stay ahead of the competition and drive business success.
At Rolustech, we specialize in delivering engineering excellence across Salesforce, SugarCRM, Microsoft Dynamics 365, and AI-driven solutions. Whether you’re exploring Salesforce CRM for customer engagement or integrating AI/ML in your CRM strategy, our team provides the expertise needed to implement and support cutting-edge solutions.
Connect with us to discover how we can help your business leverage CRM innovations effectively.
