(Updated on July 2021)
[In 2020 SugarCRM 10 was released offering a wide array of new functionality. You can read up on the latest edition of SugarCRM: Sugar 10 here.]
In SugarCRM, two users cannot simultaneously access the same instance. Another user logging into the same system results in a session expiration for the other. To avoid this scenario, let the New Rest API (in sugar 7) know that the other user isn’t coming from the same desktop client. To do this, change the platform’ parameter to something other than “base”, “mobile”, or “portal” etc. as directed below.
{
“username”:”admin”,
“password”:”password”,
“platform”:”other_app” // change ‘other_app’ parameter.
}
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