Privacy Policy

We respect the privacy of our clients. This privacy policy (the "Policy") explains how Rolustech collects and uses data collected from you, including personal information, through the mobile applications that are: RSugar for iPhone, RSugar for Android, etc.) ("Apps") and other related services on which we post a direct link to this Policy (together with Apps, the "Services"). This Policy does not cover any other data collection or processing, including without limitation, the data we host for our registered customers. If you purchase or download our solutions, the data that you (and your customers) submit as you use our solutions will be governed by the applicable Rolustech agreement, and as required by law.

How We Collect Information

Directly from You

We collect personal information from you when you interact with our applications or use our Services. For example, we collect personal information from you when you purchase our products, register for pro features’ trial, contact us with questions or comments, request information such as a newsletter or provide us with feedback. The type of information that we collect from you depends upon your interaction with our apps, but may include, your contact information such as your name, address, email address and phone number, username, password, language choice, time zone, employment title and company information, and other personal information that you actively submit to us.

From Third Parties

We may collect personal information about you from our third party affiliates or partner companies such as SugarCRM Inc. as a part of our relationship with them. We may combine this with information that we already have collected about you.

Information Collected Through our Apps

We may collect clickstream data and other related information about your use of our Apps. We use this information to understand how you use our Apps, for service improvement, troubleshooting and as described in this Policy.

How We Use Your Information

We use information we collect to conduct our business and improve our Services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you. For example, we may use your information, including your personal information, to:

Communicate, interact and build our relationship with you.
Customize the content, products and services that are offered to you,
Contact you with information about Rolustech and affiliated third-parties,
Process, fulfill and follow up on transactions and requests for products, services, support, and information.
Verify your authority to enter and use our Services.
Engage in market research and analysis.
Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing;
Comply with legal requirements.
Provide targeting advertising, including the use of re-targeting technology.
Send you marketing materials, for example, via email, including our newsletter, and to notify you about products and services that we believe would be of interest to you.
Deter, detect, and prevent fraud and other prohibited or illegal activities.

We may link information we collect from multiple sources to provide better service to you and to improve our products and services.

How We Share and Disclose Your Information

We do not sell your personal information with third parties for their own marketing purposes. We may share or disclose your personal information as follows:

To affiliated and unaffiliated service providers for the sole purpose of enabling them to provide services to us in connection with providing our Services to you.
Based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violation of our Policy, as evidence in litigation in which we are involved, or to otherwise protect the rights or safety of any person or entity.
Based on a good-faith belief that disclosure is necessary to respond to judicial process, valid government inquiry, or is otherwise required by law.
If we are acquired by or merged with another entity, if all or part of our assets is acquired, or in response to a bankruptcy proceeding, we may transfer your information to the acquiring entity.
When posted by you or an authorized third-party, to our wikis, forums, blogs, message boards, chat rooms and other social networking environments or Sites.
We also may share aggregate or non-personally identifiable data about users with third parties for marketing, advertising, research, analytics or similar purposes.
To other third parties for purposes you have allowed or consented to.

Access and Opt-Out

You may review and update your contact information by submitting a request to Rolustech at info@rolustech.com.

If you choose not to receive emails or newsletters sent by Rolustech, you can opt-out or unsubscribe by emailing info@rolustech.com, or by sending mail to Rolustech, 2nd Floor, 145-157 St John Street, EC1V 4PY, London, United Kingdom or call +44 (0)207-993-8524 or +1 310-492-5564.

Please note that while Rolustech offers you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by the choices you have made about marketing communications.

Cookies and Other Tracking Devices

Rolustech apps currently use cookies only to manage the session information; specifically the session id is stored in the cookies. This cookie is managed by the SugarCRM instance that you connect to via the apps. We do not use cookies or other tracking technologies (except otherwise mentioned) to track your interaction with the Rolustech apps or our other services.

Third Parties

Rolustech may allow certain companies, such as analytics partners, advertisers, application developers and ad networks, to use cookies, web beacons, LSOs and other tracking technologies on the Apps as described below.

Analytics: We may use a variety of third-party services to help us understand the use of our Sites and Services, such as Google Analytics. These third-party service providers may collect information sent by your browser or mobile device, such as cookies or your IP address.

For example, the information generated by the cookie and other platform-specific technology about your use of our Services (including your Internet protocol ("IP") address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Advertising: We may use third parties such as network advertisers and analytics providers to assist us in displaying advertisements on our apps. Network advertisers are third parties that display advertisements based on your visits to our apps as well as other websites and apps. In cases of re-targeting technology, third party ad network providers, advertisers, sponsors and/or traffic measurement services may put cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies on your device to collect information about your interests. This provides our users with advertising displays or text ads, that most likely match their product and information interests and enables us and the network advertisers to measure the effectiveness of the ads.

You may opt-out of many third party ad networks. To learn more about this, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org/optout_nonppii.asp (NAI) or the Digital Advertising Alliance at www.aboutads.info/choices (DAA). Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites.

User Generated Content

We may collect personal information about you when you voluntarily post in blogs, chat rooms, forums or message boards available from the Sites. All of the information that you post will be available to all visitors to our Sites. SugarCRM is not responsible for the personal information you choose to submit in these forums. We cannot prevent such information from being used in a manner that may violate this Policy, the law or your personal privacy.

Notice to Non-U.S. Persons

If you choose to provide us with information, including personal information, you understand that we are transferring it to Rolustech's locations and systems in the United States or to the locations and systems of Rolustech's service providers around the world.

Links to Third Party Site(s) and Applications

The apps may provide links to third party websites or resources (e.g. applications) over which Rolustech does not have control. Such links do not constitute an endorsement by Rolustech and Rolustech does not control the content or privacy policies or practices of such sites. Any access to and use of such linked websites or any resources available in our apps is not governed by this Policy, but instead is governed by the privacy policies of those third parties' websites.

Security

Transmissions over the Internet are never 100% secure or error-free. Rolustech employs procedural and technological measures that are reasonably designed to help protect personal information from loss, unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

Rolustech recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. These apps are not intended for children under the age of 13. Rolustech does not target these apps to children under 13. Rolustech does not knowingly collect personal information from children under the age of 13.

Effective Date and Amendments

This statement is effective as of March 20, 2013. We reserve the right to change, modify, add or remove portions of this statement from time to time and in our sole discretion, but will alert you that changes have been made by indicating on the statement the date it was last updated. Your continued usage of the apps will indicate your acceptance of our updated Policy. We recommend that users revisit this statement on occasion to learn of any changes.

Contact Us

Please contact us by writing to us at: info@rolustech.com, or by sending mail to Rolustech, 2nd Floor, 145-157 St John Street, EC1V 4PY, London, United Kingdom or call +44 (0)207-993-8524 or +1 310-492-5564 if you have any questions regarding this Policy.