Faqs

Nothing is being synced. What do I do?

It could be due to an issue in configuration while setting up RTGSync or it could be due to a cron job.

Cron job

Go to Administration -> schedulers. Select a scheduler job which is active and has interval set to as often as possible. In its detail view, check for the last successful run and if it is Never, go to the Schedulers page and scroll down to the bottom and follow the instructions to setup the crontab or contact your IT administrator to set it up for you.

Stuck job

Go to Administration -> schedulers -> GSync – Calendar. Under job log subpanel, check for the job status and if it is in running state, locate it in job_queue table in database and set its status to done, if it is queued, search for all scheduler jobs and find the one which is stuck in running status and update its value to done in DB.

Quick Repair and Rebuild

Perform a quick repair and rebuild by going to Administration -> repair -> Quick Repair and Rebuild and wait for the page to reload. When it does, scroll down to end and if you find a query, click on Execute button next to it.

For further assistance, contact us at support@rolustech.com.

I did not see the Google pop-up. What should I do?

Try the following solution:

Go to Profile-> Edit.
Enter your Complete Gmail ID (i.e xyz@test.com) in the Gmail ID field.
Once you click save settings and it will take you to a pop-up screen to allow access (Important: Please ALREADY enable popup settings for your Browser to see the popup)
Click on ‘Allow Access’ in pop-up, you will be redirected on Home Screen.

If it still does not work, try the steps above using a different browser.

For further assistance, contact us at support@rolustech.com.

I can not find the Gmail ID/Password fields. Where can I find them?

Gmail password field is not required in the latest GSync release, and GSync doesn’t require its users to add Gmail ID manually anymore either as it adds that automatically upon installation.

For further assistance, contact us at support@rolustech.com.

Can I select particular contacts for syncing?

No. The default syncing takes place with all contacts.

For further assistance or a customized solution for your needs, contact us at support@rolustech.com.

Can I select a particular calendar for syncing?

You can choose between syncing only the primary calendar or all calendars present in your Google calendar. However, it is not possible to choose a particular calendar to sync while ignoring the others.

For further assistance, contact us at support@rolustech.com.

What is the maximum file size I can upload to Sugar to sync with Google Drive?

5MB.

The plugin does not meet my requirements. What should I do?

We can always add customizations to the default functionality of the plugin. You can share your customization requests with us at support@rolustech.com.

Is RT GSync compatible with SuiteCRM?

Yes. RT GSync has a Suite compatible version available on Suite Store. You can see it here.

For further assistance, contact us at support@rolustech.com.