RT CXM – Out for Sugar 8!

RT CXM Release Notes
GDPR Compliance

• Deletion of the parent (Lead/Contact) deletes related tracks, notifications, and chats
• Parent (Lead/Contact) has the option to download related cxm data

Fixed

• Same email creates two leads bug resolved
• Multiple lead records against a single visitor issue resolved
• Chat or Form Submission not converting to a lead error resolved
• RT Tracker View render failed error resolved
• Social Insights dashlet and rt_cxm_email module removed
• License page is not loading error resolved
• Bug Free installation and uninstallation
• Notes don’t get attached error resolved
• Not a Valid RTCXM User in dashlets after validation bug resolved

Special Instructions

• It is a good idea to perform Repair and Rebuild after installation (not required)

Compatibility

• Compatible from SugarCRM 7.11 to 8.3 (onDemand installation requires plugins team assistance)

Release notes for RT CXM WordPress Plugin:
Compatibility:

• Compatibility from WordPress 4.5.0 to 5.0.3

Added:

• Help link for Google Analytics Settings
• Warnings to let User know that if the Plugin is not configured with SugarCRM the Live Chat and Form Submission Features will not be available.
• Live Chat Design Revamp
• Lead Form within the Chat
• Unread messages will show up as a green dot on the icon

Fixed:

• Timer for automated message to 15 seconds instead of 1 minute.
• CXM Automated message will appear only once.
• General Settings not able to store properly
• Message from WordPress not received in SugarCRM
• Failure to save Google Analytics UA property.
• Google Analytics authorization issue.